General Support
How do recipients opt out of messages?
Recipients of your SMS messages or Opt-in Short Code can simply opt-out by replying STOP to any message.
Mobile Short Codes
How do I cancel my Mobile Short Code Keyword?
Contact us through the member’s dashboard, let us know which keyword to cancel and when you want to cancel it. Please allow minimum of 30 days to cancel.
Am I charged for inbound messages?
That depends. If you have a keyword on a standard rate short code then get unlimited inbound messages included with the monthly subscription. If you have a keyword on a free-to-text short code then inbound message
Can I receive messages As Gaeilge?
Yes, Sending Messages in Irish (As Gaeilge)
If you plan to send messages in Irish, please let us know first, as we’ll need to adjust the system to support it.
If you plan to send messages in Irish, please let us know first, as we’ll need to adjust the system to support it.
Some Irish characters, like accented vowels (á, é, í, etc.), take up more space and may count as extra characters. This can cause messages to split or increase costs, depending on your plan.
Can I have text messages directed to my email?
Yes. simply add your email address in the preferences section in the member’s section.
Can I have text messages directed to my server via API?
Yes, contact us prior to purchase in order to setup end points
What is the retry rate for messages sent to my server?
If a message fails then it is sent 3 more times every 15 minutes. If it still fails to connect to your server (non-200 reply) then the message is sent each hour for 3 times.
Can I download all inbound messages?
Yes, the inbound messages belong to you. We do not hold that information from you.
Can I get a Premium Rate Mobile Short Code?
Unfortunately no. We no longer provide premium rate short codes.
I want to charge for text messages, can I do this?
Premium Rate short codes allow for extra charges. However, we no longer provide premium rate short codes.
SMS Messaging
Can I send messages to a specific group?
Yes, you can setup groups and either upload contacts or build out the group using mobile short code inbound messages
If a text messages is not received by the mobile phone will I still be charged?
Yes, charges are based on messages sent.
Billling
I would like to change the bill to email address, is this possible?
Yes, please contact us directly via phone 01 443 4262 to make the change.
What costs can I expect with a Mobile Short Code?
The depends. A standard rate short code has a flat fee per month. Charges for Free-to-text short codes are based on the count of inbound messages.